FAQ HOVIMA Atlantis в Kosta Adeje

Yes.

It is open 24 hours.

The cancellation of the reservation can be made through the confirmation email of your reservation through the link “click here to cancel your reservation”.
Remember that the deposits that are charged at the time of booking, in case of cancellation or no show at the hotel, will not be refunded.

Deposits: The amount is € 80 / unit, and € 150 / unit for stays that go through periods of Christmas, New Year and Easter.
* The pending amount has to be paid at the Check-in.

Non-Refundable Rate: 100% payment of your stay will be made at the time of booking confirmation through a charge on your credit card. This fee is not entitled to a refund in case of cancellation, modification or no show at the hotel.

Once the reservation is cancelled, you will receive an email confirming the cancellation. Check the inbox and the spam folder.

For changes or extensions of reservations or in case of any other doubt for any of our hotels, please contact the Reservations Department directly through one of these methods:

E-mail: info@hovima-hotels.com
Phone: (+34) 922 797 677/661
Fax: (+34) 922 794 221

Yes.

It is open 24 hours.

Yes, it has 3 elevators.

In HOVIMA Atlantis animals are not allowed.

By law, smoking is prohibited throughout the interior of the complex. This hotel also does not allow smoking in the pool area.

The schedule for Check-in is from 2:00 p.m. and Check-out is until 12:00 p.m.

Identification documentation of all occupants (incl. Children), reservation confirmation or agency voucher.

Yes, in the reception area there is a trunk where you can leave your luggage (free of charge).

Late check-out costs €20 (subject to availability, ask 1 day beforehand at reception).

Whenever hotel availability permits, a courtesy apartment (free of charge) is enabled to take a shower before departure. You need to book in advance and you have ½ hour to take a shower.

Yes, there is air conditioning. During the summer months it is stronger and in winter it is softer.

There is a car park. It costs 10€ per week.

There is Wi-Fi connection only in the reception area (free of charge).

The hotel has 2 swimming pools, one of which is heated in winter (from November to March included). The other pool is a children’s pool.

Yes, the pools are freshwater and have adequate daily maintenance so that there is always fresh and clear water.

Only in the children’s pool it is allowed to enter with armbands and small floats.

We provide pool / beach towels for a deposit of €10 + €2 per towel wash.

No, it is not allowed.

We do not have a gym.

No, there is no SPA in this hotel, but it does have a hairdresser.

No, there is no supermarket or shops in this hotel, but there are several nearby.

Yes, you can request it during your reservation or once at the hotel at our reception, which is free.

From 0 – 1.9 years are considered baby. From 2 – 13.9 years old they are considered children and from 14 years old they are considered adults. These ages are based on the day of arrival at the hotel.

● Studios: 2 adults + 1 child
● 1 bedroom apartment: 2 adults + 2 children or 3 adults + 0 children
● 2 bedroom apartment: 4 adults + 2 children or 5 adults + 0 children

6 days per week

● Change of sheets: every 3 days
● Change of bath towels: 6 days per week (on request)

Yes there is a safe in the apartments (50 x 36 x 45cm). The price is 1 day - € 3 // 1 week - € 18 + € 10 deposit for the key.

The kitchen includes an electric kettle and an Italian coffee maker.

No, this hotel does not offer room service.

In the apartments there is an ironing board. You can remove the iron from the reception with a deposit of € 20. Once finished, it has to be returned, not kept until the day of Check-out/departure.

All apartments have bath gel / shampoo, also hairdryer.

All our apartments are equipped with a bathtub.

During reservations you can make a request, although we cannot guarantee it 100% in advance.
Not all apartments with sea views also have views of the pool.

Yes, of course, as long as the hotel has proof of this, a courtesy gift is given.

The hotel has self-service washers / dryers (extra charge).

The pool bar is foreign to the hotel. If you want to book half board, the meals you have to enjoy will be at the neighbouring hotel HOVIMA Panorama, which is about 300m away.

● Breakfast: 07:30 – 10:00
● Dinner: 7:00 p.m. – 9:00 p.m. Themed menu is offered

The hotel reserves the right according to season and need to make small changes in meal times

It will not be a problem to occasionally change dinner for lunch (prior notice to the reception of HOVIMA Atlantis).

It has to be paid that same day of consumption at the reception of the HOVIMA Panorama, before leaving the hotel.

No, this hotel does not offer entertainment.

The cancellation of the reservation can be made through the confirmation email, through the link “click here to cancel your reservation”.
Remember that deposits that are charged at the time of booking, in case of cancellation or no show at the hotel, will not be refunded.

Deposits:The amount is € 80 / unit, and € 150 / unit for stays that go through periods of Christmas, New Year and Easter.
* The outstanding amount has to be paid at check-in.

Non-Refundable Rate: Payment of 100% of your stay will be made at the time of booking confirmation through a charge on your credit card. This rate is not entitled to return in case of cancellation, modification or non-presentation at the hotel.

Once the reservation is canceled, you will receive an email confirming the cancellation. Check the inbox and spam folder.

For changes or extensions of reservations or in case of any other doubt for any of our Hotels, please contact the Reservations Department directly via email: info@hovima-hotels.com

When you have completed the reservation process, the confirmation page will appear. Here you will find all the details of your reservation which you can download in PDF format. We will also send you an email with all the information of your reservation.

During your reservation, you have the option of putting another person as the reservation holder.

At check-in, you have to pay the pending amount of the stay. You can pay by visa or cash (in Euros).

In that case, please contact the following email well in advance (to allow time for the money to arrive before the arrival date): info@hovima-hotels.com. No, if you want to pay that pending in advance, it cannot be with a visa card, it has to be by bank transfer.

Inside “Contact” you will find all the data you may need.