Checking the availability of your search:
From @@start_date@@ to @@end_date@@
From @@start_date@@ to @@end_date@@
FREQUENTLY ASKED QUESTIONS
Have questions? You've come to the right place! Here we've compiled answers to our customers' most frequently asked questions. Check them out and get answers right away.
How can I make a reservation?
To make a reservation you can do so through our website or through the Call-center at (+34) 922 79 76 61 or email , available 365 days a year, 24 hours a day
How can I contact the hotel's reservations department?
For inquiries about direct bookings made through our official website or call center, please contact (+34) 922 79 76 61 or info.atlantis@hovima.com , available 24 hours a day, 365 days a year.
For inquiries about reservations made through in-person or online travel agencies, we recommend contacting the agency directly.
For inquiries about reservations made through in-person or online travel agencies, we recommend contacting the agency directly.
What forms of payment are accepted?
We accept the following payment methods: Visa, MasterCard, American Express, and cash at the front desk. Depending on the rate chosen during your reservation, payment may be made at the time of booking or upon check-in. Please note that you will need a valid credit or debit card and photo ID.
How do I modify/cancel my reservation?
For any questions regarding changes, extensions, or cancellations of your reservation, please contact us by email at info.atlantis@hovima.com (please send your reservation confirmation).
What does “non-refundable rate” mean?
Payment for 100% of your stay will be charged to your credit card upon booking confirmation.
This rate is non-refundable in the event of cancellation or no-show. A single modification is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. The modification must be made at least 7 days before arrival.
*All modifications are subject to availability and may result in a change in the reservation price.
This rate is non-refundable in the event of cancellation or no-show. A single modification is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. The modification must be made at least 7 days before arrival.
*All modifications are subject to availability and may result in a change in the reservation price.
What does “flexible rate” mean?
A deposit will be charged at the time of booking (which varies depending on the dates of your stay). Deposits collected at the time of booking confirmation will not be refunded in the event of cancellation (at any time). The outstanding amount must be paid at check-in. In the event of a no-show, the deposit already collected will not be refunded and will be charged as a cancellation fee.
Rates may be modified at no additional cost. Modifications are always subject to availability and may result in a change in the deposit and reservation fee.
Rates may be modified at no additional cost. Modifications are always subject to availability and may result in a change in the deposit and reservation fee.
What discounts are available?
On our website, in the Offers section, you can view all available offers.
https://www.hovimaatlantis.com/offers.html
https://www.hovimaatlantis.com/offers.html
At what age is a child considered an adult?
From 13 years old.
Can minors under 18 stay at the hotel?
Yes, only if accompanied by a person over 18 years of age.
What is the HOVIMA Club?
It is our loyalty program that gives access to multiple benefits:
- 5% discount on reservations on the official website
- Preferential reservation of the most exclusive rooms in our hotels
- 10% discount on drinks during your stay
- Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club
- Welcome gift for stays of 3 nights or more
Does it cost anything to join the HOVIMA Club?
No. There is no additional cost to joining the HOVIMA Club.
How can I join the HOVIMA Club?
Registration or login to the HOVIMA Club is done during the reservation process.
What are the reception hours?
The reception is open 24 hours a day.
How can I contact the hotel reception?
If you are inside the hotel, you can contact reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (+34) 922 71 54 08.
How can I rent a car?
You can check availability and prices on our website.
Do you have a shuttle service to Tenerife Airport?
Yes, we work with a transfer company that provides transfers to and from Tenerife airports. You can book this during the booking process or through the following link.
Is the hotel located near the airport?
- Reina Sofia Airport: 20 km
- Los Rodeos Airport: 85 km
How can I request a specific apartment?
For any request it is essential that you contact us by email .
Does the hotel allow pets?
Pets are not allowed.
Do you have a luggage storage facility? Is there a guest shower available?
Yes, we have an area at reception where you can leave your luggage if you need it. You can also reserve a courtesy room.
Is the hotel accessible for people with disabilities?
Yes, access to the hotel and common areas is limited. Adapted apartments are not available.
What is the estimated distance from the hotel to the nearest beach?
La Pinta Beach: 300 meters.
What are the check-in and check-out times for the rooms?
Check-in is from 2:00 PM and check-out is by 12:00 PM. If your room is ready upon arrival, you won't have to wait until 2:00 PM to check in.
If you need to leave your room after 12:00, subject to availability, we can offer late checkout for an additional fee.
If you need to leave your room after 12:00, subject to availability, we can offer late checkout for an additional fee.
If we arrive late the first night, can we get something to eat?
If you have booked the Half Board service and arrive after restaurant opening hours, you can request a cold dinner or choose to have lunch any other day during your stay by notifying us in advance via this email . Meal services are offered at the HOVIMA Panorama Hotel.
Is smoking allowed in the rooms?
No. All of our rooms are non-smoking.
Can an extra bed be requested?
No. We do not have extra beds available.
Can a crib be requested?
Yes. We have cribs available; this is a free service that you can request when booking or at reception.
How often are the rooms cleaned?
Cleaning is done six days a week.
Does the hotel have a safe in the rooms?
Yes. All our rooms are equipped with a safe. You can purchase this service at reception for an additional fee.
Is there air conditioning in the rooms?
Yes. All our rooms have air conditioning.
Remember that this device will only work once all doors and windows in the room are closed.
Remember that this device will only work once all doors and windows in the room are closed.
Are there irons in the rooms?
Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.
Do you have laundry service?
Yes. We offer a laundry service for an additional charge.
What are the pool hours?
The pools are open from 10:00 a.m. to 6:00 p.m.
Are the pools heated?
The main pool is heated during the winter months (01/11 – 31/03)
Do you offer pool towel service?
Yes. We offer a pool towel service with a deposit required.
What are the gym hours and prices?
The hotel does not have a gym.
Does the hotel have a SPA?
The hotel does not have a spa, but you can access our Cool Spa located at HOVIMA Costa Adeje – For Cool Adults, just a few minutes from the hotel. It is open every day from 10:00 a.m. to 6:00 p.m. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website.
Does the hotel offer shows or entertainment activities?
No. The hotel does not offer evening entertainment.
Does the hotel have children's clubs?
No. The hotel does not offer daytime entertainment.
Is there an internet connection?
Yes. Wi-Fi is free and available throughout the hotel.
Is parking available?
Yes. We have a secure outdoor parking lot for an additional fee.
Can I reserve parking?
Parking cannot be pre-booked. You can request it directly upon arrival at our reception for an additional fee.
What are the restaurant's hours?
Food services are offered at the HOVIMA Panorama Hotel.
Schedules are subject to change and may vary.
Breakfast: 7:00-10:00
Lunch: 1:00 PM - 3:00 PM
Dinner: 7:00 PM - 9:30 PM
Schedules are subject to change and may vary.
Breakfast: 7:00-10:00
Lunch: 1:00 PM - 3:00 PM
Dinner: 7:00 PM - 9:30 PM
Does the hotel offer food and beverage options for guests with food intolerances or special diets?
We have options for restrictive diets, including gluten-free, lactose-free, and special dishes for vegetarians, vegans, and others. We recommend requesting this in advance by emailing info.atlantis@hovima.com.
Can I reserve a cake for a celebration?
Yes. You can check out the offers directly at reception, or by contacting our Call Center at (+34) 922 79 76 61 or info.atlantis@hovima.com , available 24/7, 365 days a year.