Reservation Conditions

These reservation conditions regulate online purchases with Turística Konrad, SL, hereinafter, HOVIMA HOTELS, owner of the website

Likewise, users are informed that the company Santa María del Sur, SL is part of the HOVIMA HOTELS GROUP and is responsible for the corresponding files with the same names as the company Turística Konrad, SL. This Privacy Policy applies to the entire HOVIMA HOTELS group.

The online reservation with the company is regulated in these conditions, so it is assumed that the client knows and accepts them, as well as our Cookies Policy, Privacy Policy and Legal Notice.

Reservation process

You can manage your reservation online through our reservation engine. Use the form fo@hr this purpose to fill in the reservation information and fill out the form with your personal information. Once completed, select the payment method.

The data provided to make the reservation must be true, exact, updated and specific to the user who wishes to make the reservation from our website.

Prices, taxes and offers

The prices that appear on this Website are with taxes included. Our offers will be valid during the period set out in our brochures and website.

Reserve confirmation

Once the reservation is made, you will receive an email within 24 hours to the account provided in the form, where it will be confirmed.

*At Check-in it is an essential requirement to provide the documentation of all occupants.

Technical means to identify any errors

If you have an error at the time of making your reservation, you can contact our reservations department by calling the telephone number +34 922 797 677 or +34 922 797 661 or by sending an email to:


Flexible Rate:

A fixed deposit* per room reserved will be charged to your credit card during your reservation.

*This deposit may vary depending on the hotel and date of stay.

The pending payment must be paid at Check-in.

According to Law 11/2021, dated July 9, 2021 (for all residents of Spain): The maximum amount allowed for cash payments is limited to €1,000.

Non Refundable Rate:

Payment of 100% of your stay will be made at the time of confirmation of the reservation by a charge to your credit card.


Flexible Rate:

The deposits that are collected at the time of making the reservation, in case of cancellation or no show, will not be refunded.

In case of cancellation (at any time), the deposit already collected will not be refunded and will be billed as a cancellation fee.

HOVIMA Costa Adeje / HOVIMA La Pinta Beachfront Family Hotel:
€80/unit and €150/unit for stays that occur during Christmas/New Year's Eve and Easter.

HOVIMA Jardín Caleta / HOVIMA Santa María / HOVIMA Panorama / HOVIMA Atlantis:
€30/unit and €90/unit for stays that occur during Christmas/New Year's Eve and Easter.

In case of no-show at the hotel (the reservation is only held for the first night), the deposit already collected will not be refunded and will be billed as a cancellation fee.

Non Refundable Rate:

This rate does not have the right to a refund in case of cancellation, modification or no-show at the hotel. This rate cannot be combined with any other type of offer or discount.


For changes, extensions or cancellation of your reservation (by sending the reservation confirmation), please contact by email: .

Modifications are always subject to availability and may imply a change in the reservation price.

In case of any other questions for any of our Hotels, please contact the Reservations Department directly through one of these means:

Telephone: (+34) 922 79 76 77 | (+34) 922 79 76 61 .

Alternative resolution of consumer disputes

In accordance with Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11/EU, we inform that those merchants in the European Union who enter into contracts for the sale or provision of online services, carried out through eCommerce or electronic commerce, they must offer information on the existence of the Platform for online dispute resolution. This platform offers a single window that allows consumers and traders in the European Union to resolve disputes in the case of national and cross-border purchases.

Therefore, we inform you that at the following link you can access the aforementioned platform: .

Likewise, in the event that the consumer wants to resolve a conflict without having to resort to said extrajudicial resolution, they can do so through our email .

Modification of these conditions and duration

The owner of this website may modify the conditions determined here at any time, being duly published as they appear here, by its own criteria or motivated by the modification of applicable legislation. The validity of the aforementioned conditions will apply until they are modified by others duly published.

HOVIMA Hotels makes every effort to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, beyond the control of HOVIMA Hotels at all times, said error will be corrected as soon as possible and the user will be provided with the information and options established in the current legislation.

Legislation and jurisdiction

The legislation applicable to the content of the website will be Spanish and the jurisdiction will be that corresponding to the competent Courts and Tribunals in Santa Cruz de Tenerife.